FAQs
FAQ
PRODUCT SIZING:
Unisex/Men's Crew Neck T-shirts:
High Point Shoulder (HPS) is measured from the highest point of the shoulder to the bottom hem of the shirt. Bust/Width measures across the bust 1” below the armhole, seam to seam.
Women's Tank Tops:
High Point Shoulder (HPS) is measured from the highest point of the shoulder to the bottom hem of the shirt. Bust/Width measures across the bust 1” below the armhole, seam to seam.
Unisex 3/4 Sleeve Raglans (Baseball Shirts):
High Point Shoulder (HPS) is measured from the highest point of the shoulder to the bottom hem of the shirt. Bust/Width measures across the bust 1” below the armhole, seam to seam.
WHEN WILL YOU RESTOCK INVENTORY?
All items are on a first come, first serve basis and are printed in limited quantity, and when we are out of a particular size in a design it is highly unlikely that we will restock. This is why we encourage anyone and everyone to purchase items as soon as possible when there is a release.
HOW OFTEN DO YOU RELEASE NEW ITEMS?
We typically set new release items for purchase on the 15th of each month.
RETURN & EXCHANGE / REFUND POLICY
ALL SALES ARE FINAL. NO RETURNS/EXCHANGES ON “SPECIAL DEALS/CLEARANCE” ITEMS. NO RETURNS/EXCHANGES ON ITEMS THAT WERE PREVIOUSLY EXCHANGED. Items that are damaged due to a manufacturing defect can be returned/exchanged within 10 days of receiving item. We deal with returns on a per customer basis so please contact our customer service at orders@militarymuscleinc.com in regards to this matter.
*Coupons cannot be used in conjunction with other coupons. Discount codes and coupon codes do not apply to Premium, Sale, or $5 Final Blowout items.
Military Muscle is NOT responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in these cases. The customer is responsible for filing all claims. Military Muscle is not responsible for any package(s) once it is in the hands of USPS, FedEx, and/or UPS.
WHERE WE SHIP TO
We currently ship Domestic packages (anywhere in the United States). Our International shipping is currently $25.00 flat rate. YES, we do ship to APO/FPO addresses with the same free rate as all domestic packages.
DELIVERY AND SHIPPING POLICY
All orders are processed to ship Monday through Friday. They are shipped via USPS or UPS and International orders are also shipped with USPS or UPS.
Once you receive your tracking information, it can take 24 - 48 business hours for the tracking to update from the shipping carrier, this is not something we do.
ORDER PROCESSING
Our standard processing time is 3-5 business days for all items that are in stock. Processing times are not calculated into the estimated delivery times. Depending on the amount of orders that we receive over the weekend will also possibly delay your processing time.
Orders are not processed on weekends or U.S. Holidays. Extra time maybe required for larger orders, international orders, orders requiring additional customer information, or out of stock items.
UPS SHIPPING
UPS shipping takes anywhere between 5-7 days to receive.
UPS & USPS SHIPPING ESTIMATED SHIPPING GUIDELINES
WANT MILITARY MUSCLE TO ATTEND OR SPONSOR AN EVENT?
We are always looking for new exposure and chances to branch out. If you know of an event that we may be a good fit for just let us know! Please email our event coordinators events@militarymuscleinc.com with event details and information.
PROBLEMS OR ISSUES WITH GARMENTS OR ORDERS
If you have any issues that are not covered on this page, please contact us and we can get back to you with a resolution as soon as possible.
Email: orders@militarymuscleinc.com
Military Muscle LLC Headquarters address: 65 Glen Rd. PO Box 404, Garner, NC 27529